If you want to swap or return any product purchased from our website, please check the instructions below and contact us by calling +55. 11. 3837.9288 or sending an e-mail to a@alvarowolmer.com.br, so that our team can provide you further guidance.
Delivery of a product other than that you have ordered
If the product you have received is different from what you have actually purchased, contact us no longer than 7 (seven) days from the date when you receive the product. The product should be returned in its original packages, with no signs of use and violation, along with the purchase invoice. Upon receiving the product, we will appraise its conditions. If it is determined that it was used or damaged, return will not be possible. If it is in perfect conditions, we will send you the product you have actually ordered.
Swap or desistance
If you desist from the purchase done in our website, contact us no longer than 7 (seven) calendar days from the date you receive the product.
The product should be returned in its original package, with no signs of use and violation, along with the purchase invoice. Upon receiving the product, we will appraise its conditions. If it is determined that it was used or damaged, return will not be possible.
Refund
The refund of the amount you have paid will only be done after we receive and appraise the returned product. If it is in perfect conditions, the client can choose between:
A) choosing another product of the same amount,
B) getting the refund of the amount paid.
In case of refund of the amount paid, this will be refunded to the client through the same payment method used to purchase it: we will contact the credit card administrator within 02 (two) working days to request the reversal. In turn, the administrator will communicate the financial institution and the reversal can occur in up to two subsequent invoices.
The times will only be counted from the date when the product is received.
Responsibility for the freight
In case of purchase desistance, the freight shall be paid by the client. To that end, the client should contact us by phone or e-mail.
The respective product shall be returned in its original package, with no signs of use or damages. Remove the addressee and sender labels and write down on the package the address shown below:
Álvaro Wolmer
Rua Ministro Godoy 860, a 3141 – Perdizes
05015-000 – São Paulo – SP – Brasil
Important
The swap or cancellation of the purchase will only be accepted if the purchased product is perfectly wrapped in the original packages, with no signs of use or damages, and along with the 1st copy of the sale invoice, as applicable.
We are committed to respect your privacy and to ensure the confidentiality of all the information you provide us with. All your information in our website is only used to improve your shopping experience.
Use of information
To shop in our website you have to register your personal data, such as name, address, e-mail address and contact phones.
Alvaro Wolmer Movelaria does not provide customer data to third parties. Your data are only used to disclose information about your purchases and to communicate new products and promotions.
After registering, if you don’t want to receive exclusive offers and promotions, you can delete your account by clicking on the exclusion link that comes with all our promotional e-mails.
Sending emails
Alvaro Wolmer Movelaria never sends e-mails requesting the data confirmation /registration or with executable attachments (.exe, .com, .src, .bat extensions) and download links.
The sender of our promotional e-mails is contato@alvarowolmer.com, and the e-mails with your purchase order status is pedido@alvarowolmer.com
The links in our e-mails take you directly to our website: www.alvarowolmer.com.
Never give your password to third parties, and in case of unauthorized access, change your password in our website or contact us.
Cookies
To make your purchases you need to use cookies. This allows recognizing repeat visitors and improves the shopping experience. Cookies do not store personal data, they only transfer data from the website to your computer. If you prefer, you can delete the cookies on your computer through the browser.
Security and payment methods
To ensure the security of registration and payment information:
1. We use SSL (Secure Socket Layer) certification so that all the data trafficked in our website are encrypted, in order to ensure that the data you enter cannot be read or accessed by third parties;
2. We use PayPal, an online payment processor, one of the most important and secure payment methods worldwide.